HRK ELECTRICAL SOLUTIONS LTD

PRIVACY POLICY

Last updated: 3 October 2026
 

HRK Electrical Solutions Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request a quotation, use our services, visit our website or otherwise interact with our business.

It also explains your rights under UK data protection law.
 

1. WHO WE ARE

HRK Electrical Solutions Ltd provides electrical installation, inspection, testing, maintenance, repair and associated electrical services.

For the purposes of UK data protection law, HRK Electrical Solutions Ltd is the data controller of personal information covered by this Privacy Policy.

Company name: HRK Electrical Solutions Ltd
Company number: [INSERT COMPANY NUMBER]
Registered office: 5 Faraday Corner, Shefford, Bedfordshire, SG17 5ZG
Website: www.hrk-electrical.com
Email: Enquiries@hrk-electrical.com
Telephone: 07548 855434

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
 

2. PERSONAL INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with us.

We may collect and process information including:

Type of informationExamples

Identity informationName and, where relevant, company or organisation name

Contact informationAddress, email address and telephone number

Property informationAddress of the property where electrical work is being quoted, inspected or undertaken

Job informationInformation regarding the electrical installation, works required, reported faults and previous works

Quotation informationDetails required to prepare estimates and quotations

Contract informationDetails of agreed work, variations, appointments and communications

Financial informationInvoice information, payment status and transaction references

Electrical certification informationInformation required to complete electrical certificates, reports or regulatory notifications

CommunicationsEmails, telephone records, text messages, website enquiries and social media messages

PhotographsImages of electrical installations, equipment, defects and completed work

Website informationIP address, browser information, device information and website usage information where applicable

Marketing preferencesInformation regarding whether you have chosen to receive marketing communications

Review informationReviews, testimonials or feedback that you voluntarily provide

We will only collect personal information that is reasonably required for our business activities.

We do not intentionally collect special category personal data unless it is necessary in exceptional circumstances and there is a lawful reason for doing so.
 

3. HOW WE COLLECT YOUR INFORMATION

We may receive personal information directly from you when you:

• contact us by telephone, email, text message, social media or website;

• complete an enquiry or contact form;

• request a quotation;

• book electrical work;

• accept a quotation;

• enter into a contract with us;

• provide details required for electrical certification;

• make a payment;

• communicate with us during or following a job;

• leave a review or testimonial; or

• choose to receive marketing communications.

We may also receive information from another person or organisation where appropriate. For example, a landlord, letting agent, property manager, building contractor or other customer may provide contact or property details so that we can arrange electrical work.

We may obtain business contact information from publicly available sources where it is appropriate and lawful to do so.
 

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes.

Enquiries and quotations

We use your contact details and information about the proposed work to respond to enquiries, arrange site visits and prepare quotations or estimates.

Our lawful basis will normally be taking steps at your request before entering into a contract or our legitimate interests in responding to business enquiries.

Providing electrical services

We use your information to arrange, manage and complete electrical installation, maintenance, inspection, testing, fault-finding and remedial work.

Where you are our customer, this processing is generally necessary for the performance of our contract with you.

Electrical certification and compliance

We may use customer, property and installation information to produce documentation including:

• Electrical Installation Certificates;

• Minor Electrical Installation Works Certificates;

• Electrical Installation Condition Reports;

• inspection and testing records;

• Building Regulations notifications; and

• other electrical compliance documentation.

Our lawful basis may be performance of our contract, compliance with legal or regulatory obligations and our legitimate interests in maintaining appropriate records of work undertaken.

Managing appointments

We may use your telephone number, email address or other contact information to confirm appointments, provide arrival information, rearrange work or communicate changes relating to a job.

Invoicing and payment

We use personal information to create invoices, record payments, maintain accounting records and pursue legitimate outstanding debts.

Our lawful bases include performance of a contract, compliance with legal obligations and our legitimate interests in managing our business and recovering money owed to us.

Customer service

We may retain correspondence relating to completed work to answer questions, investigate complaints, provide aftercare and deal with warranty or workmanship queries.

Business administration

We may process information for bookkeeping, accounting, tax, insurance, audit and general business administration.

Preventing and resolving disputes

We may retain relevant correspondence, photographs, quotations, certificates and job information where reasonably necessary to establish, exercise or defend legal claims.

Improving our services

We may use customer feedback and non-sensitive information to understand how our services can be improved.
 

5. OUR LAWFUL BASES FOR PROCESSING

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, HRK Electrical Solutions Ltd may rely on:

Contract – where processing is necessary to enter into or fulfil a contract with you.

Legal obligation – where we are required to process or retain information to comply with the law.

Legitimate interests – where processing is necessary for our legitimate business interests and those interests do not override your rights and freedoms.

Our legitimate interests may include responding to enquiries, managing the business, maintaining job records, improving our services, protecting the company against legal claims and communicating with business customers.

Consent – where you have specifically agreed to a particular use of your information, such as certain forms of marketing.

Where we rely upon consent, you may withdraw your consent at any time.
 

6. ELECTRICAL CERTIFICATES AND JOB RECORDS

Electrical work may require us to record information relating to the customer, property and electrical installation.

This may include:

• customer or client name;

• installation address;

• description of work;

• inspection and testing results;

• photographs;

• circuit information; and

• information required for certification or regulatory notification.

These records may be retained after the work has been completed because they provide an important record of the installation and work undertaken.

Where required, relevant information may be shared with competent person schemes, certification providers, Building Control or other bodies involved in electrical safety or regulatory compliance.
 

7. PHOTOGRAPHS

We may take photographs before, during or after electrical work.

Photographs may be used for legitimate business purposes including documenting existing conditions, recording defects, supporting inspection reports, providing evidence of completed work, maintaining warranty records and protecting against disputes.

Where photographs are taken solely for job-record purposes, we will try to avoid capturing unnecessary personal information.

Marketing photographs

We may occasionally wish to use photographs of completed work on our website, Google Business Profile or social media channels.

Where an image identifies you, your home or other personal information in circumstances where permission is appropriate, we will obtain permission before using it for promotional purposes.

We will not intentionally publish information such as certificates displaying customer names, telephone numbers, email addresses or complete residential addresses.
 

8. WHO WE MAY SHARE YOUR INFORMATION WITH

We do not sell your personal information.

Where reasonably necessary, information may be shared with third parties that help us provide our services or operate our business.

These may include:

• accountants and bookkeepers;

• payment processors and banks;

• electrical certification software providers;

• competent person schemes;

• Building Control or regulatory organisations;

• insurers;

• professional advisers;

• IT, cloud-storage and email providers;

• website and hosting providers;

• quotation, invoicing and customer-management software providers;

• subcontractors working on our behalf;

• manufacturers and suppliers where necessary to resolve product or warranty issues;

• debt-recovery providers; and

• legal advisers or courts where necessary.

We only provide third parties with information that is reasonably necessary for the relevant purpose.

Where another organisation processes information on our behalf, we take reasonable steps to ensure appropriate data-protection arrangements are in place.

We may also disclose information where required by law, a regulator, court, law-enforcement agency or other competent authority.
 

9. SUBCONTRACTORS

HRK Electrical Solutions Ltd may occasionally use suitably competent subcontractors or other trades to assist with work.

Where a subcontractor requires customer information to perform the agreed service, we will only provide the information reasonably necessary for that purpose.

Subcontractors are expected to handle personal information appropriately and confidentially.
 

10. ACCOUNTING AND FINANCIAL RECORDS

As a limited company, we are required to retain certain financial and accounting records.

Information contained within quotations, invoices, contracts, receipts and payment records may therefore need to be retained after the electrical work has been completed.

We will retain these records for the period required by applicable tax and company law and for any additional period where reasonably necessary for legal or regulatory purposes.
 

11. HOW LONG WE KEEP PERSONAL INFORMATION

We do not intend to keep personal information for longer than reasonably necessary.

The length of time information is retained depends upon why it was collected and any legal, tax, regulatory, warranty or contractual requirements that apply.

As a general guide:

InformationTypical retention

General enquiries that do not become customersNormally up to 24 months

Quotations and estimatesNormally up to 6 years where reasonably required

Customer and job recordsNormally up to 6 years following completion of the work

Electrical certificates and inspection recordsRetained for an appropriate period considering the nature of the installation, certification requirements and potential future enquiries

Invoices and accounting informationNormally at least 6 years where required for company tax and accounting purposes

Complaints or disputesFor as long as reasonably necessary to resolve the matter and protect legal rights

Marketing consent and preference recordsFor as long as necessary to demonstrate and respect your preferences

Website dataAccording to the purpose of the relevant cookie, analytics service or security system

We may retain information for longer where there is an ongoing dispute, legal claim, tax investigation, regulatory requirement or other lawful reason.

When information is no longer required, we will delete it securely, anonymise it or otherwise dispose of it appropriately.
 

12. MARKETING

We may occasionally contact existing or prospective customers regarding relevant electrical services.

Where UK electronic marketing rules require consent, we will only send marketing emails, text messages or similar communications where we have the necessary consent or another permitted basis under applicable law.

Where permitted, we may contact existing customers about similar services where the relevant requirements have been satisfied.

Marketing messages will provide a straightforward way to opt out where required.

You may ask us to stop sending marketing communications at any time by contacting:

Email: Enquiries@hrk-electrical.com
Telephone: 07548 855434

Stopping marketing communications will not prevent us from contacting you about an existing quotation, booking, contract, invoice, certificate, warranty issue or other service-related matter.
 

13. SOCIAL MEDIA

HRK Electrical Solutions Ltd may operate accounts on social media platforms.

If you contact us through social media, we may receive information such as your username, profile information and the content of your message.

Information processed directly by the social media platform is also subject to that platform's own privacy policy.

If an enquiry progresses into a quotation or job, we may transfer relevant information from the social media platform into our normal customer records.
 

14. REVIEWS AND TESTIMONIALS

Customers may choose to leave reviews on platforms such as Google, Facebook or other review services.

Where you publish a review directly through a third-party platform, the platform will process information in accordance with its own privacy terms.

We may reproduce or share genuine customer reviews for marketing purposes where it is appropriate to do so.

Where a testimonial would reveal additional personal information that has not already been made public, we will seek appropriate permission before publishing it.
 

15. WEBSITE FORMS

If you submit information through a contact or quotation form on www.hrk-electrical.com, we will use the information to respond to your enquiry and, where relevant, provide a quotation or arrange work.

Please do not submit unnecessary sensitive personal information through website forms.

Website enquiries may be retained as part of our customer or prospective-customer records.
 

16. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored or accessed on your device when you use a website.

Some cookies may be necessary for the website to function correctly. Other cookies may be used for analytics, functionality or marketing.

Where consent is legally required for non-essential cookies or similar technologies, these technologies will not be activated until you have been given appropriate information and have made the relevant choice.

You should be able to manage applicable cookie preferences through our website's cookie-control system.

More detailed information about the cookies used by the website may be provided in a separate Cookie Policy or cookie-preference panel.
 

17. THIRD-PARTY WEBSITES

Our website or social media accounts may contain links to websites operated by other organisations.

HRK Electrical Solutions Ltd is not responsible for how those third-party websites collect or process personal information.

You should review the privacy policy of the relevant organisation when using an external website.
 

18. INTERNATIONAL DATA TRANSFERS

Some providers used by HRK Electrical Solutions Ltd, such as cloud-storage, website, email, social-media, accounting or software providers, may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure the transfer is made in accordance with UK data-protection law.

This may include using countries covered by UK adequacy regulations or appropriate contractual safeguards and other permitted transfer mechanisms.
 

19. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Measures may include:

• password-protected systems;

• device security;

• access controls;

• secure cloud services;

• software updates;

• appropriate backups; and

• limiting access to information to persons who reasonably require it.

No electronic system can be guaranteed to be completely secure. However, we aim to maintain safeguards appropriate to the nature of the information we hold.
 

20. DATA BREACHES

If a personal-data breach occurs, HRK Electrical Solutions Ltd will assess the circumstances and take appropriate steps to contain and investigate it.

Where required by law, we will notify the Information Commissioner's Office and affected individuals within the applicable timescales.
 

21. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and the lawful basis we rely upon, UK data protection law gives you a number of rights regarding your personal information.

These may include the right to:

Access – ask for a copy of personal information we hold about you.

Rectification – ask us to correct inaccurate or incomplete information.

Erasure – ask us to delete your personal information in certain circumstances.

Restriction – ask us to restrict the way we use your information in certain circumstances.

Object – object to certain processing, including direct marketing.

Data portability – request certain information in a portable format where this right applies.

Withdraw consent – withdraw consent at any time where consent is the lawful basis for processing.

You will not normally have to pay a fee to exercise your data-protection rights.

Some rights are subject to legal exemptions and may not apply in every situation. For example, we may need to retain information despite a deletion request where we have a legal obligation to retain it.

To exercise your rights, contact:

HRK Electrical Solutions Ltd
5 Faraday Corner
Shefford
Bedfordshire
SG17 5ZG

Email: Enquiries@hrk-electrical.com
Telephone: 07548 855434

We may need to verify your identity before responding to a request.
 

22. YOUR RIGHT TO OBJECT TO DIRECT MARKETING

You have the right to object at any time to the use of your personal information for direct marketing.

If you ask us to stop using your information for direct marketing, we will stop doing so.

We may retain a limited suppression record containing sufficient information to ensure that your marketing preference continues to be respected.
 

23. COMPLAINTS

If you have concerns about how HRK Electrical Solutions Ltd handles your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.

You can contact us at:

HRK Electrical Solutions Ltd
5 Faraday Corner
Shefford
Bedfordshire
SG17 5ZG

Email: Enquiries@hrk-electrical.com
Telephone: 07548 855434

You also have the right to raise a complaint with the UK's data-protection regulator:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Further information is available from the Information Commissioner's Office.
 

24. AUTOMATED DECISION-MAKING

HRK Electrical Solutions Ltd does not currently make decisions about customers based solely on automated processing where those decisions would have a legal or similarly significant effect.

If this changes, this Privacy Policy will be updated as required.

25. CHILDREN'S INFORMATION

Our services are not directed at children and we do not intentionally collect personal information directly from children for marketing purposes.

Where information concerning a child is incidentally provided in connection with work at a property, we will only use that information where reasonably necessary and lawful.

26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology or legal obligations.

The latest version will be made available at:

www.hrk-electrical.com

Where a significant change affects the way we use existing personal information, we will take reasonable steps to bring the change to the attention of affected individuals where required.

27. CONTACT US

For questions regarding this Privacy Policy or the way we use personal information, please contact:

HRK Electrical Solutions Ltd
5 Faraday Corner
Shefford
Bedfordshire
SG17 5ZG

Email: Enquiries@hrk-electrical.com
Telephone: 07548 855434
Website: www.hrk-electrical.com

Company number: [INSERT COMPANY NUMBER]

Last updated: 3 October 2026